New report shows digital skills are required in all types of jobs

 In GSS News – EN

European Commission has just published the final report of the study “ICT for Work: Digital Skills in the Workplace” on the impact of information and communication technologies (ICT) on the transformation of jobs and skills. The evidence shows that digital technologies are used in all types of jobs, also in economic sectors not traditionally related to digitisation e.g. farming, health care, vocational training and construction.

The digital economy is transforming the way people work and the skills they need at work. This represents a major challenge for employers, workers and public authorities. The study presents data and policy recommendations that could support the transformation of the labour market into opportunities for all.

Main findings

  • Digital technologies are widely used in workplaces in the European Union. 93% of European workplaces use desktop computers, 94% use broadband technology to access the internet, 75% use portable computers and 63% other portable devices. 22% use intranet platform, 8% automated machine or tools or 5% programmable robots.  Larger workplaces report a higher use of digital technologies than smaller ones.
  • Most jobs require basic digital skills. Basic digital skills include being able to communicate via email or social media, to create and edit documents digital documents and to search for information, or to protect personal information online. 98% of workplaces require managers and 90% that professionals (e.g. engineers, doctors and nurses, teachers, accountants, software developers, lawyers and journalists), technicians, clerical workers or skilled agricultural workers should have at least basic digital skills. 80% of workplaces require basic digital skills for sales workers. Workplaces also often require basic digital skills for building workers (50% of workplaces), plant machine operators (34%) and even employees in elementary occupations (27%). However, there are still some workplaces that do not consider digital skills to be important for some occupations e.g. craft workers, waiters and cooks.
  • Technicians, professionals (both 50%) and managers (30%) are required to have specialist digital skills, especially in larger workplaces.
  • The use of ICT has increased significantly in the last five years in more than 90% of workplaces. Micro-sized workplaces are more likely to report limited increase compared to bigger ones.
  • Over the last five years, investments in ICT to improve efficiency or business volume increased These investments are more frequent in sectors with traditionally low levels of digital intensity, e.g. agriculture, manufacturing or construction.
  • 38% of workplaces report that the lack of digital skills has an impact on their performance. Loss of productivity (46%) and decrease in the number of customers (43%) are the main negative impacts.
  • 15% of workplaces report employees lack digital skills. Digital skills gaps are more likely to be found in high- and medium skilled than in low-skilled jobs.
  • 88% of workplaces have not taken any action to tackle the lack of digital skills of their employees. Training is the most common action undertaken. High costs seem to be the main barrier encountered when undertaking actions to deal with digital skills gaps.


Apart from analysing digital skills in the workplace the study lists a number of recommendations that have been formulated in consultation with experts and stakeholders.

    1. Raise awareness on digital technologies and the need for digital skills to support and improve business performance, productivity and internal organisation, and of the need for digital skills in relation to new digital technologies.
    2. Promote access to digital technologies, particularly for micro and small sized companies. Loans, grants and other mechanisms should be used to enhance and support access to digital technologies.
    3. Expand the availability of digital skills through the education and training system. Programmes at all levels and sectors of education should be updated and digital skills should be part of the core competences required at every level.
    4. Promote access to training to employers through their professional or sectoral organisations and associations, or through governmental channels.
    5. Build multi-stakeholder partnerships and agree on a digital skills strategy.
    6. Consider diversity and avoid the ‘one-size fits all’ approach in the strategy
    7. Include digital skills in a wider skills strategy in which other transversal skills relevant to employers such as soft skills and communication skills are included.
    8. Provide access to funding for digital technologies and digital skills development
  • Reduce the digital divide, focusing in particular on the categories of individuals who do not possess digital skills and are consequently at risk of marginalisation not only in the labour market, but also in day-to-day life, which can contribute to social and economic exclusion.

The European Commission has just published a report on the impact of information and communication technologies (ICT) on job quality. Looking at the evidence from 12 specific types of non-office jobs, the report found that the use of digital technologies is beginning to have a profound effect on the tasks carried out and the skills required for many jobs outside the traditional office.

The report is the first part of a wide-ranging study which will provide comprehensive evidence regarding digital skills in the workplace. The results will feed into the Commission’s work on digital skills and its new initiative the Digital Skills and Jobs Coalition.

The 12 non-office based job profiles presented are: dairy farmer, machine operator, industrial designer, building electrician, transport clerk, car mechanic, police detective, VET teacher, property caretaker, doctor in a hospital, animator and desktop publisher.

The main findings are that the use of ICT profoundly affects the work tasks and skills requirements of the profiled jobs:

  • Information technologies increasingly take over routine, analytical tasks and this is not only confined to manual tasks in manufacturing, but also to analytical tasks of decisions-making e.g. the transport clerk using software to optimise transport solutions or the car mechanic using analytical software to diagnose problems with a car.
  • The use of ICT tends to increase the speed, flexibility and independency of work e.g. animators are able to automate the time-consuming task of drawing and colouring in-between drawings and machine operators increasingly programme machinery and monitor production themselves.
  • The use of digital technologies differentiates the level of skills among employees e.g. car mechanics with good digital skills can work with more advanced tasks while less proficient manage simpler tasks.
  • The use of ICT affects what skills – both digital and other – are required for the job. Advanced digital skills are needed for applying profession specific software. In some profiles, only basic user skills in general software and applications are required. Complementary skills in communication, service and documentation are more important. Life-long learning is an important element of all profiles.
  • The adoption of digital technologies takes time to become mainstream.
  • Lack of knowhow and skills among employers and employees is a challenge for future adoption of digital technologies in a job.
  • The use of information technologies blurs the boundaries between occupations or merges them e.g. computer software has increasingly permeated traditional electronics blurring the boundaries between electricians and ICT professionals and, similarly, digital technologies in desktop publishing is leading to the burring of boundaries between for example desktop publishers and multimedia artists.

The study ICT for Work: Digital skills in the workplace focus on questions such as: Which digital skills are needed in today’s workforce? In which sectors and occupations are these skills most lacking? How do companies deal with the lack of skills of their employees? It has been carried out by ECORYS and DTI on behalf of the Commission. Full study results will be published at the end of the year.

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